WHAT WE DO

Advisory

 
 

WHAT WE DO

Design

 
 

WHAT WE DO

Education

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The key to working with Persona is that the decision of how you wish to engage with us is always yours and yours alone

We provide a comprehensive suite of consulting services that can provide you with a workplace solution that is uniquely yours. Our consulting proposition includes three practice areas that can be employed on their own or combined for a more comprehensive solution.

Whether you chose to engage us on a single project or and long-term service partnership, you will see real, measurable benefits to your workplace’s performance. Very importantly, while or solutions are time-tested, they are also tailored to your unique culture and ‘workplace personality.’

Advisory

Our advisory services can be a single project or an ongoing engagement. It's up to you to select the scope, the length and the detail of our involvement. Our advisory services are constantly expanded with each client that we engage with to provide service enhancements and cost savings to their workplaces. Most importantly, when you retain Persona to provide you with guidance and recommendations, you will receive expert advice with real solutions that have been gleaned from years of experience in the workplace services industry to a wide variety of clients in a variety of market sectors.

"Sometimes the questions are complicated, it's the answers that are simple”

Dr. Suess

ADVISORY SERVICES INCLUDE:

Benchmarking

Providing benchmarking services and business information metrics

Opportunity analysis

Analyzing opportunities for cost savings & service enhancements

Strategies

Advising on strategies for your present state and the desired future state of your working environments

Proposed solution

Recommendations on balancing internal and external service assets and resources required or desired for the proposed solution

"Design must reflect the practical and aesthetic in business but above all... good design must primarily serve people."

Thomas J. Watson

Design

We embrace the latest Design Thinking Principles for every solution that we create for our clients. While our solutions are risk-averse, they are also thoughtfully and creatively designed to take full advantage of present and future opportunities. We ensure that our designs are human-centric and mindful that we create an emotional experience at every touch-point within the design proposed for your workplace.

DESIGN SERVICES INCLUDE:

Process

Process Mapping, engagement planning, market testing

Challenge

Challenging the status quo with creative, new ideas

Problem-solving

Introducing new ways of working and streamlining old processes

Technology

Adding technology that enhances human engagement and personal experiences

Examine

Examine every touch point intending to strengthen it, develop an alternative, or eliminate it

Education

We place tremendous importance on continuous training, which we are pleased to share with you in your preferred method and medium. Typically, our training sessions will relate to the management of your stakeholders' personal experiences, the psychology behind the human elements of your services, and the effective management of change and evolution of all aspects of your workplace.

"The aim of education is the knowledge, not of facts, but of values"

William Ralph Inge

EDUCATION SERVICES INCLUDE:

Development

Development of your workplace playbooks, guides, manuals, and online toolkits

Training

Presenting a single seminar or a series of workshops on various complementary topics

Developing methods

Developing methods of educating your internal clients through various tools from internal microsites on your intranet, to scheduling learning lunches to a full program of road shows

Collaboration techniques

Introducing radical collaboration techniques that enable enhancements and improvements to your services by fully engaging with all levels of your current intellectual capital

Client seminars

Working with you on developing and presenting engaging client seminars on a variety of workplace topics